Shipping & Warranty Information
Our pond plants ship out Mon - Wed during the week. We cannot risk having your order sitting in a hot delivery truck over the weekend. Normal delivery time anywhere in the United States is about three days. We ship Fed -Ex 2nd day delivery or USPS for all of our orders. All of the pond plants that we sell ship bare root or soil-less as per USDA regulations and are established plants. If you ever receive an order that just is not up to standards. Simply take a picture of the plants in the box with your phone and e-mail it to us. Once we verify your claim we will send you out a new plant order right away! All our warranty covers is that you will receive healthy viable plants. Once our plants are installed in your pond our warranty becomes void. We cannot control how you are planting your new plants or the water quality of your pond. To much fish medication, pond salt or algae control products can kill your pond plants. Keep this in mind before you plant them. All of our plants ship with planting instructions. If you have any questions please feel free to contact us.